Frequently Asked Questions
Do you charge a Security Deposit?
We require a refundable Damages Deposit to cover any damages that occur at the property. The fee is $350 (less for Discounted hours and Memorial Service bookings) and is part of the total cost.
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Can I bring my own food?
Yes outside food is allowed. Events must be catered by licensed food professionals. Food may also be delivered by restaurants. Allowances are only for family events. There is no cooking onsite.
Is alcohol allowed?
Liquor (vodka, bourbon etc) must be served OPEN BAR by a licensed and insured Caterer or Bartender. Wine Only with dinner does not require a Bartender. Self serve bottles on table
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How many people can fit in the venue?
Capacity must not exceed 90 persons, to include any Client vendors or Staff. Banquets or Theater setups work best under 80.
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How late are you open?
Our latest day is Saturday night allowing bookings through Midnight. MON-THU we book through 10pm.
Do I have to clean up?
Yes. You are responsible for removing anything that was not present when the booking started. All trash should be bagged, tied and put in the dumpster. Extra garbage bags are provided. Decorations must be removed. Balloons must be popped and bagged. Boxes must be flattened. Floor should be swept clean. For any unforeseen messy spills, napkins, Lysol wipes and a mop are available onsite. You do not have to breakdown venue property: tables, chairs, linens. Just move these items aside for sweeping.
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Is parking available?
Free limited street parking is available immediately adjacent to building, and on the surrounding streets (23rd St, 24th St, Indiana Ave). Paid parking lots are steps from the venue (also listed on SpotHero). Paid street parking available on Michigan Ave (ParkChicago app).
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Can I hire a DJ or Band?
Yes. DJ's and Bands should bring their own modest audio equipment. As we are a private event showroom and not a club, music should be at reasonable volumes for a loft-like open room. DJs/Bands should be mindful to not damage the venue floor with their equipment.
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Vendors
Client must advise Venue of all vendors or services that will be onsite during their booking, to include but not limited to: caterers, bartenders, musicians, DJs, photo booth, balloon and display installs, stages, throne chairs, etc. Venue does not have a preferred list but can make great suggestions.
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Vendors have access only during your booked hours. Early drop-offs or late pickups require venue approval and may not be accommodated. If approved, they may result in a deduction from your damage deposit.
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How early can I come?
Venue access begins at the Client's booked time - no early drop-offs, night-before deliveries, or grace periods. Ensure your Client books sufficient time for setup and breakdown.
Any restrictions?
NO glitter, confetti, candles, hookah, sparklers, loose beads, smoke or fire of any type are allowed in the venue. Candles in appropriate housing are ok. Do not use duct, packing or scotch tape on venue surfaces. No anchors or anything may be stuck to the walls. Any oversized items or equipment, please ask in advance. Do Not Use ink pens or markers on venue linens (Client will be charged for damages).
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We are not hosting Youth painting parties.
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Security
Events occurring into the evening require Security Guards. Any Event providing liquor requires a Security Guard. Youth events require Security. Level K's Security team will be used. Venue will determine how much Security is needed based on headcount and party length, and Client must cover the cost ranging $100-$300.
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Deliveries and Drop-Offs
Rental items left behind after the booking disrupt venue operations. In case of an emergency, contact the venue in advance. Next-day pickups incur a $100 storage fee, charged to the Client.
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Do not ship packages to the venue. Multi-day Clients should contact the venue regarding this policy.
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Bulk trash removal is $25 per item (anything that does not fit in a closed dumpster).
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Sweet 16 and Prom Send Offs
We have additional rules for these majority Youth events. Please inquire directly.
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Payment Policy
Events booked occurring within 8 weeks: Total Booking Fee including Damages Deposit is due paid in full.
Events booked over 8 weeks: 50% Down Payment due to secure Date & Time.
Events occurring over 1 year: Inquire directly.
Refunds policy: Inquire directly.